Live Chat »
ResellerClub offers LiveHelpGenie - the industry leading Live Chat and Monitoring software for your Customers and Resellers. Live Chat is an online Website chat that allows your Customers to integrate live agent-based chat capabilities on their website. With Live Chat, your Customers can track and monitor visitors on their website, chat with visitors to their website, invite Visitors to chat with them, and much more
ResellerClub gives you -
- A feature-packed Live Website Chat and Monitoring utility
- A ready-made private labeled website (SuperSite) to sell Live Monitoring and Chat Services to your Customers
- A ready-made private labeled website (PartnerSite) to sign up Resellers under you for reselling Live Monitoring and Chat Services
- Private labeled Control Panels for you, your Resellers and your Customers to manage Live Monitoring and Chat accounts
- A powerful API to allow you to integrate Live Monitoring and Chat as a product within your website and Control Panels
- The Virtual Datacenter - A collection of private-labeled, redundant, high-available cluster of Servers, in various different countries, on which the Live Monitoring and Chat accounts reside
Live Monitoring and Chat Features
Chat Features
- Multiple Simultaneous Agents
- Multiple Departments
- Configurable Chat Distribution - UCD, Round robin etc
- Agent to Agent transfer
- Operator to Operator chat
- Intuitive Windows-based agent interface
- Ability to accept / reject incoming chat requests
- Unlimited Simultaneous chats
- Secure SSL based Chat
- Canned Response Manager
- Push Images, Links, Pages, Proactive Messages
- Ability to chat in multiple languages
- Emoticons
- Leave a message when offline
Chat Initiation
- Visitor initiated Chat from Website / Email
- Autopopup Chat
- Invite Visitor to Chat
- Force Chat
Activity Monitor
- Real-Time Site Activity Monitor
- Monitor 1000's of visitors simultaneously
- Visitor History
- Visitor Browser Type, Country, Browsing history
- Visitor Time spent per page
Branding & Customization Features
- Visitor's chat window fully customizable
- Chat Button/Icons fully customizable
- Fonts, Colours and Font Style
Reporting and Analysis
- Chat Satisfaction Survey
- Retrieve/Search Chat Transcripts
- Detailed Reporting and Statistics
Live Chat Service – Business Process Automation
Click on the links below to find out how ResellerClub automates various aspects of your Web Services business -
| Sales and Marketing Automation | Finance and Billing Automation |
| Provisioning/Deployment Automation | Managing Live Chat Accounts |
| Managing Customers & Resellers | |
Live Monitoring & Chat Pricing
ResellerClub offers you low-priced Live Chat services allowing you to make sizeable profits. We have created ready-to-sell Live Chat packages. You can set your own selling price for these packages. You can define the profit you wish to make on each of these packages. Based on your business volume with us, the below tables show the minimum profit you can end up making on reselling Live Chat Services.
Live Chat Packages -
| Package Features | Basic | Small Business | Corporate | Enterprise | ||
| No of Operators | 3 | 5 | 7 | 10 | ||
| No of Departments | 0 | 2 | 5 | Unlimited | ||
| Full Branding | No | Yes | Yes | Yes | ||
| Secure SSL Chat | No | No | Yes | Yes | ||
| Detailed Reporting and Statistics | No | No | No | Yes | ||
|
Basic | Small Business | Corporate | Enterprise | ||
| Base slab ($199 Initial Deposit/Total Receipts) |
||||||
|
Slab 1 10 Live Chat Accounts OR $5000 Initial Deposit/Total Receipts |
||||||
|
Slab 2 100 Live Chat Accounts OR $20000 Initial Deposit/Total Receipts |
||||||
| Suggested Retail Price | $11.99 / Month | $29.99 / Month | $59.99 / Month | $249 / Month | ||
Note:
|
||||||
